Shipping policy

ORDER PROCESSING

Please allow 2 to 3 business days to process your order. Expect an email within 2 to 3 business days to let you know your order is on the way! Delay may vary if we are away on a show or on vacations, but we'll inform you if it is the case.

FLAT RATE SHIPPING 

Orders are generally shipped within 2 to 3 business days using Canada Post or UPS's delivery standard or express depending of your choice and availability of the service.

SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@polypapercraft.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@polypapercraft.com.